Another VICTIM of Waller performance

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Windedv6

Ty n 10s
Re: Another VICTIM of Waller performance

I usually stay out of this type of thread and am usually cordial and friendly to all on this board, but I am sick an tried of someone starting a lynching every six months or so with our vendors. If you don't like the way a vendor is handling your work, then take it up with them. I have been around the racing/car scene longer than some of you have been alive and folks, this is the way it is. I have waited months for things promised in weeks and have spent years on projects that would seem to only take months to do. I have put out dollars on what appeared to be good products or parts only to find out they were not useable or need to be fixed or modified.

I have sent dollars to ppl on this board and never heard from them again and not received the parts I have sent major dollars for half down on a billet crankshaft to a nationally known crank maker last January. Crank was on it's way, then wasn't, then lost, then not lost, but need some additional work, then promised another one. I still haven't received it.

We all have had different problems in the past with vendors and many of the past syty vendors that helped us are gone from the board today. Gone, because someone started a vindictive personal war against them. The majority of these vendors started into the syty business as a side line because no one else was out there to help us. This usually was not a main line business but was a reachout and help, personal endeavor. We as a BB of, wanting everything and wanting now personalities, would jump on anyone that tried to help us with a new experimential product or a service of sorts and cried out "I want one and I need help..", "how soon can I have it...", "can you do a group purchase to save us money", etc.

The very next step is that we overload the few people we have that has taken an interest in helping with our trucks and put them in a no-win position. Then we bitch an moan that we got screw because these "trying to help vendors" don't meet our expections.

I have been around this board, the "list" before it as well and having owned my first Ty since 1993. I have done the Kenny Bell, The ATR, The Guy Reffert, The Al Dunstan, The Brian Green, The Brian Hartman, The Jerry MCCoy, The PTE, The John Waller, The Mike Lee, The Jeff Scott, The George Blake, The Mike Renz and a fmany other syty vendors.

Everyone these vendors is a good person and everyone has/had excellant intentions to help us out even though there was never going to be enough business from our small group to ever make them enough dollars to be profitable in the long haul. Many ideas where experimental and didn't always work out.

I have also work directly with many of the main line auto/race vendors and several machine shops. They all have times when things work out good for everyone and they all have times when nothing goes right for us. This is the world of modifying, building, racing, expermenting, etc, etc. It is expected. Things break, ideas don't materialize, third party shops don't come through. Peoples lives change, etc. Things do not always work out for our little group that depands everything right and correct. We are just not big enough like the LS1 or the ford world. We only have the little circle that we have and without it we would not have anything. We would be left to do it ourselves, see the local dealer or seek someone that is inexperienced with our setups.

I do know this, every vendor that we lost other than maybe ATR and Kenny Bell we have driven off because we bitched about the little percentage of problems. What we lost was the big percentage of good that they brought to the group as well as them personally.

I still talk and seek help form the majority of our past vendors which have stay in touch as friends, always willing to help anyway they can. Most of them will never come back to the board because of the way we treated them when things don't work out.

I buy and sell a lot of parts outside of the board and quietly help and support many outside of the board and privately. I have chosen not to offer much help through the board because of the many years of seeing some of our strongest members offering a help that grows into trying to help more and more members, only to eventially becomeing a vendor and being run off by the very membership they tried to help.

We all want to go through life as if everything that goes wrong is someone else's problem. Come on guys suck it up and realize we are a small community that things are not always going to go as we demand. Our few vendors can only do so much and can not always control the time frames to have things done. It is that simple. Group purchases are put out there to usually see if there is enough demand to actually have a product or service be worthwhile. If it gets overloaded with demand then a vendor gets buried. We have seen it happen time and time again. Vendors don't control the demand, the materials, third party services, shipping costs etc. They can't predict their personal life changes form day to day.

I have no beef with anyone on here personally and am not going single out anyone in particular. This thread as just been the last of a long list of these kinds of vendor lynching threads and many of us are sick of it.

Work out your own problem, go to court if you don't like it, go beat the crap out of the vendor if that is your manly gig or place a one time "I have a problem with "x" vendor story" in the "problem with vendor forum". Or get out of the syty world and try your luck with some other auto/truck club where you have more options that suit your demands.

These trucks are appealing to look at and fun to drive, but the rest of what we experience, good, bad, or otherwise is a part of this syty world. If people can't except that and realize our few vendors are only doing what they can to help (which often times is not perfect), then go somewhere else or drive something that will make you happy.

Better yet, quit modifying your trucks beyond your capacity both mentally and affordability! Drive it stock, you will enjoy it more than setting in your garage and making you angry with the vendors!

John
 

BigBadSmoosh

Picking fights on I-65 since 2013
Re: Another VICTIM of Waller performance

Windedv6 said:
Better yet, quit modifying your trucks beyond your capacity both mentally and affordability! Drive it stock, you will enjoy it more than setting in your garage and making you angry with the vendors!

John


John,

your entire post was honest and 110% true.. but this paragraph in particular should be repeated time and time again.

Sytys are not a vehicle you can throw a few bucks at and beat anything on the road.. you have to know what you are doing, through trial and error or by paying someone else to do everything for you. The fact of the matter is, if it is a good running stock truck they are amazing, if you want more it will be a bumpy, difficult, painful road that in the end will ruin you or make you happy as a pig in sh*t
Ok.gif
 

420

Broke Ass Racing
Re: Another VICTIM of Waller performance

Sorry, when

- Waller promises me 6 weeks on an engine build and I choose him as a direct result of that promise,
- The engine build takes 18 MONTHS
- Waller damn near refuses to communicate with me during that time
- I lose a sponsorship of my truck that was making my entire loan payment, hence costing me THOUSANDS upon THOUSANDS of dollars

There is a problem WAY above and beyond "This is a small community and this is just the way it is".
 

silicosys4

New member
Re: Another VICTIM of Waller performance

glad i read about this before i went the chip route....sorry, not going to trust a guy to fabricate me components for my truck that I PAY FOR to have that kind of attitude.... you take my money, that means i have paid you to act proffessional, and part of being a proffesional means saying "im the shiznit and i'm backlogged...you'll have to wait" if you can't get it done. anything else and you are a hobbyist and should be charging prices accordingly....I've worked in the automotive industry and these types of vendors don't fly in any other venue except these kind where its a total specialty item and can't be easily gotten elsewhere. Good for all those who have gotten good results. as far as tuning being a difficult deal, i'm sure it is, and if you can't do it reliably get out of the game, or warn people about the odds of their chip not working.
 

sy#2716

SyTy 4 Life
Re: Another VICTIM of Waller performance

Johns post has to be the best post I have read in a long time.

I was not going to say anything but John is right if you do not know how to work on the truck do not modify it. These trucks are very temprmental and you have to be hands on with them. That means experiment with things and it take time and money to do it.

It is the old saying 1 negative thing said to 1 person will do more damage to a company than 100 good things said to a 100 people that it is good.

I am like john I have bought things that were not what was promised, broken, and not shipped. I just take it up with the person and not advertise it becasue these guys who are venders, most of them it is not their primary job and are just trying to help the community with their knowlege and their experiences with what works and doesn't.

One other thing you said that you just wanted him to modify the chip for the 65 pound injectors did you tell him to do a whole new tune. Becasue if you use the same fuel maps as the 50 pounders then you will flood the motor becasue with 65's you are dumping more fuel into the motor becasue it is still reading off the 50 pound fuel tables. The reason I say this is becasue these chips do not just adjust the fuel and timing maps when you add new injectiors.

I have said my peace and by no means and I trying to defend or offend anyone. I hope it works out for ya.
 

qbnkiller

Conflaguration Specialist
Re: Another VICTIM of Waller performance

Very insightful response Gerber. Your words have been uttered by some. It's good to hear them from time to time.
 

420

Broke Ass Racing
Re: Another VICTIM of Waller performance

sy#2716 said:
I just take it up with the person and not advertise it becasue these guys who are venders, most of them it is not their primary job and are just trying to help the community with their knowlege and their experiences with what works and doesn't.

But shouldn't those vendors for whom this is NOT a full time job have a responsibility to make that CLEAR to those that are considering doing business with them, especially when that factor greatly influences both turn around time and customer service / communications?
 

bezerk

New member
Re: Another VICTIM of Waller performance

don't sent shit out if you can't miss it. hell would you be crying if it got lost in the mail? atleast he is honest. and not making up a ton of false excuses
 

cloneman315

Active member
Re: Another VICTIM of Waller performance

well it does seem that maybe he is a bit slow on returning calls etc,but the man does build a hell of a trans !!
 

canadian

sy in progress
Re: Another VICTIM of Waller performance

420 said:
But shouldn't those vendors for whom this is NOT a full time job have a responsibility to make that CLEAR to those that are considering doing business with them

No. They have a responsibility to deliver when they say they will, that's about it. If they can't get it to you on time, they should let you know. If you wait 18 months for something with nothing more than phone calls and e-mails when you could drive there in a day and find out what's up you've got bigger issues.
 

420

Broke Ass Racing
Re: Another VICTIM of Waller performance

canadian said:
No. They have a responsibility to deliver when they say they will, that's about it. If they can't get it to you on time, they should let you know. If you wait 18 months for something with nothing more than phone calls and e-mails when you could drive there in a day and find out what's up you've got bigger issues.

Drive where? He doesn't have a shop (other than his house), and being a pilot, he is away from there for weeks at a time sometimes.

As for him letting people know that this is far from a full time gig for him, I understand where you are coming from. However, the fact that this bears greatly on meeting those deadlines and commitments to me means that it should be disclosed.
 

nello

Active member
Re: Another VICTIM of Waller performance

So if I don't ship something out or deliver on a promise made I'll get a pass because it's not my full time job??? I really appreciate the fact we have other options. A big THANKS to the vendors that deliver what they promise...You are not taken for granted.
 

silicosys4

New member
Re: Another VICTIM of Waller performance

bottom line...the guy is unproffesional, and only survives as a vendor because of the niche market he's in....I've worked in the automotive industry, and even custom hot rod shops have more accountability than this guy apparently has....i'm sorry, but being a hobbyist does by no means make up for having a large percentage of your products not work, and having piss poor customer service. Does he have a business license? report him to better business bureau. he's taking money, and not delivering what he's taking money for. i understand if its just something to be involved in the syty community, then help people in your spare time, and offer advice, dont offer crappy products that dont work.
 

BigBadSmoosh

Picking fights on I-65 since 2013
Re: Another VICTIM of Waller performance

420 said:
But shouldn't those vendors for whom this is NOT a full time job have a responsibility to make that CLEAR to those that are considering doing business with them, especially when that factor greatly influences both turn around time and customer service / communications?
\


I agree with you here.. 110%

as for your experience with him, if you picked him based on a turn around time then you didn't do enough research on the vendor specifically. It sucks that you were screwed.
 

Luke

Fish sticks SUCK !!!
Re: Another VICTIM of Waller performance

silicosys4 said:
bottom line...the guy is unproffesional, and only survives as a vendor because of the niche market he's in....I've worked in the automotive industry, and even custom hot rod shops have more accountability than this guy apparently has....i'm sorry, but being a hobbyist does by no means make up for having a large percentage of your products not work, and having piss poor customer service. Does he have a business license? report him to better business bureau. he's taking money, and not delivering what he's taking money for. i understand if its just something to be involved in the syty community, then help people in your spare time, and offer advice, dont offer crappy products that dont work.

what % ? It does seem that his customer service has greatly declined latley but a couple bad chips doesnt mean his products/craftmenship are crap
 

Ty 1885

New member
Re: Another VICTIM of Waller performance

I met John while back when he did some other chip work for me. I liked him, he was freindly and showed me his ty/sy (nice).
I send my chip back to him for more work. I took much longer that promised, but i said nothing.
This time, not only it has taking 6 times longer than promised, ignored my pms, emails, and calls, but now i get a chip that is trash! How much can a person take ?

What would you do if you ordered an iteam from Summit, Jegs, or other place, and weeks or longer later, no part, no contact, nothing, then you finnaly get your part and its garbage.

I get NO joy from this, when someone lies to me i get angry, and will let others know about my exp.
 

dalwine250

Donating Member
Re: Another VICTIM of Waller performance

mr gerber coundn't have said it better.i am a crew member and help build top fuel motorcycles.you guys would not believe what we go thru trying to get these bikes built.all t/f bike chasis come from 1 man.takes at least a year and cost 30-40 k.every piece on the bike is one off.every thing gerber says is true.it may not be right.but thats the way things are.i want to do 1 of wallers stock turbo upgrades.i have been watching,i know he is slow.so i bought another turbo.i will send one to waller when i have the cash and since i have another turbo,i wont have any down time.i hope i will get a quick turn but if dont .i'm not gonna have a stroke over it.the better things in life are worth waiting for and if you dont have anything good to say dont say it.i am a nobody here ,but i dont want to see another vender go into hiding because we have overwhelmed him and then trash talked him.
dave
 

cameronsclone

New member
Re: Another VICTIM of Waller performance

It seems Waller does need to put some type of disclaimer on his services that they may take longer than expected because of his situation, but regardless I will still consider him a great vendor and will continue to use him. It does seem to be a trend that sy/ty vendor's are having stabs taken at them though. But people need to understand these trucks are not common, and providing a service just to this small a community is expensive and damn near impossible. All the full time vendors don't only provide syty parts, but most serve other stock turbo cars like dsms, evos, srt-4s, etc (RPM, Turbotime, and Detroit Turboto name a few).
 

Tooky

Serious about performance
Re: Another VICTIM of Waller performance

I have a great deal of interest in the disclosure of information, and I have posted several GOOD and BAD reviews of vendors I have dealt with in the past. I absolutely plan to continue doing this in the future.

Ty 1885 said:
Maybe i made a mistake for letting everyone know my exp. with Waller.
Maybe i should have kept quite and let you experience the same kind of treatment. But no, You see i care about people and dont want others to get same treatment.

Maybe John will learn to improve and to how treat his customers!

No Mr. Ty 1885, you made no mistake. While some are telling you to keep quiet, bend over and take it (and like it), I couldn't disagree more. I think you should be THANKED for doing us a service by giving fair and TRUTHFUL warning to your vendor troubles. Bad vendor experiences are among the most USEFUL posts on this forum. When posts like this come up, you get to find what it's REALLY like to do business with some of the vendors who we are constantly told are the best since sliced bread and we are all encouraged to do business with them. (Not all of them are this bad.)

I have been burned by 2 or 3 vendors already, and in all my cases as well as every complaint I have read here about Waller, it comes down to one thing:

FAILURE TO LIVE UP TO THE CLAIM!!!

If you say you can do something and accept the parts/money, then you better be telling the truth. If you say you are going to let someone know when their product is ready (that they have already paid for) in a week, and MONTHS go by with no contact (and no response to customer communication), it is NOT ACCEPTABLE, PERIOD.

DON'T SAY YOU CAN DO SOMETHING, THAT YOU CAN'T ACTUALLY DO.

Ty 1885 said:
I met John while back when he did some other chip work for me. I liked him, he was freindly and showed me his ty/sy (nice).
I send my chip back to him for more work. I took much longer that promised, but i said nothing.
This time, not only it has taking 6 times longer than promised, ignored my pms, emails, and calls, but now i get a chip that is trash! How much can a person take ?

What would you do if you ordered an iteam from Summit, Jegs, or other place, and weeks or longer later, no part, no contact, nothing, then you finnaly get your part and its garbage.

I get NO joy from this, when someone lies to me i get angry, and will let others know about my exp.

Ty 1885, you sound like a very reasonable person judging by this story quoted above. I don't feel you did anything wrong. You gave him several chances, gave him the benefit of the doubt, he let you down again and again, and now you are giving fair warning to current/potential future customers.

As for this idea that we "shouldn't" post negative experiences with vendors, I want to know who thinks they have the authority to tell us what we "SHOULD" and "SHOULDN'T" post??? This forum is for all SyTy owners, we don't all have to get along but to tell someone to "stay quiet or get out" is crossing the line IMO. If you don't like the posts, don't read them.

Not everyone here can afford to write blank checks or drop 10-20K+ every season on their toys. I'm sure the vendors treat customers a lot better with that kind of money on the table. But that doesn't mean the guy spending $50 or $300 doesn't deserve to still get his money's worth and get WHAT HE PAID FOR in a REASONABLE fashion.

The argument that past vendors were "ran off" the board due to negative reviews posted, doesn't hold water in my opinion. I remember a certain intercooler fabber who was notoriously crooked across several car boards as well as being notorious for severely overdue project completion (weeks turned into several months). A friend of mine lost almost a whole summer with his truck 100% due to downtime caused by this ex-vendor. I can also remember a past suspension fabber or two who ripped off several members, IIRC.

And you know what I say? GOOD RIDDANCE. I would rather deal with no vendors, than to deal with someone known to rip off people like me. What if nobody had said anything? Would these vendors still be around, ripping off new suckers on a regular basis while everyone bites their tongue? :roll:

I take my money very seriously, and if some jerk wants to F*** with me or my money especially, there's going to be hell to pay!

For us budget-limited guys, every dollar counts and getting jerked around or screwed on a part can make or break our entire season. In my case I got jerked around on 2 transmissions in a row and it cost me 2 and a half seasons, a lot of money, and a TON of my time and labor to work through. All because BOTH of the "expert transmission builders" I went to, COULDN'T ACTUALLY PERFORM THE SERVICES THEY CLAIMED THEY COULD.

If there is someone out there who knew of the potential for my disasters, but chose to bite their lip anyway and allow me to walk in "like a sheep to the slaughterhouse", then I feel betrayed. I have and will continue to warn others of bad experiences, and I hope others would do the same for me and everyone else.
 

MikeRenz

not stock
Re: Another VICTIM of Waller performance

cameronsclone said:
All the full time vendors don't only provide syty parts, but most serve other stock turbo cars like dsms, evos, srt-4s, etc (RPM, Turbotime, and Detroit Turboto name a few).

FYI, Detroit Turbo isn't a full time operation. Turbotime is psuedo full time, and the owner has a normal day-job.
 
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