'Ultimate' fun
- Thread starter Plan9
- Start date
Rick Krupa
New member
Jas,
You better not let Ed Hess hear that! He's ready to go ballistic.
You better not let Ed Hess hear that! He's ready to go ballistic.
Captain Morgan
Moderated User
Rick Krupa said:
seems like everyone goes ballistic in NJ when it comes to the Ultimate
NJTy180 said:Rick Krupa said:
seems like everyone goes ballistic in NJ when it comes to the Ultimate
Yeah like Tim, loved dealing with that guy. From the minute I talk to him I bend over backwards for the guy, and all I get is sarcastic shit on the other end treating me like I'm Tony Dequick. Go out of my way to burn him a memcal to test out, and find out that he's selling the whole thing anyways.
Captain Morgan
Moderated User
smeagol said:NJTy180 said:Rick Krupa said:
seems like everyone goes ballistic in NJ when it comes to the Ultimate
Yeah like Tim, loved dealing with that guy. From the minute I talk to him I bend over backwards for the guy, and all I get is sarcastic shit on the other end treating me like I'm Tony Dequick. Go out of my way to burn him a memcal to test out, and find out that he's selling the whole thing anyways.
well i wasnt talking about him alone, nor am I gonna flame you, nor am i gotta put words in tims mouth.
I dont know about bending any which way, but there were instances where you said you had shipped something when you really hadn't, and I wasn't talking about Tims problems alone, and the only reason he ended up having to sell the whole setup was because even with everything that was "fixed" and "worked on your truck", it never ran like it should in his, but it did with other chips, so where does that point?, so why should he keep something that doesnt work?
as for everyone else....
tim, myself, jim stoltz, and a few others whom i forget off the top of my head all had some sort of problems, ones that everyone kept saying shouldnt happen or exist. I can speak personally that perhaps I didnt give it a chance, but then again, if i spend money on something, i expect it to work. sorry.
I can speak personally that perhaps I didnt give it a chance, but then again, if i spend money on something, i expect it to work. sorry.
Nothing on these trucks is plug n play. Every truck is different. Your expectations might be too lofty methinks. I know of some trucks that run best on stock chip, some that run best on ATR, some that run best on mine. I've seen Ty's that run 13s on 100k miles, some that run 15s. The same calibrations might not work across the board. Even now we have found that some trucks came with L35 heads on them from the factory. Think about how different their fueling & timing needs are...
I dont know about bending any which way, but there were instances where you said you had shipped something when you really hadn't, and I wasn't talking about Tims problems alone, and the only reason he ended up having to sell the whole setup was because even with everything that was "fixed" and "worked on your truck", it never ran like it should in his, but it did with other chips, so where does that point?, so why should he keep something that doesnt work?
Tim never even tried the memcal I sent back, to see if his problems were hardware or calibration or something else. Tim had no clue about any of the chip stuff, any of the programs & data I have up on my page, nor internet access period. Kinda hard to deal with, he has no resources, seemingly limited syty experience, and was already pissed at me. A real joy to work with and help diagnose problems with. I question him about installation, and he comes back with 'i'm a technician" blah blah blah.
I'm not sure what you are referring to with the shipping thing. I never make promises about shipping, I have never lied about it. I am busy and have too many things going to tell someone that something will be sent out next day or whatever. You don't see me post excuses that I was out of town, or my email was down, or my phones are down. Tim's chip - was MIA for a few weeks after I shipped it. I asked you about it on the board since I never heard back from him. He ends up calling a bit later to finally tell me he still hasn't received it. I lost my shipping info on it, and call around. None of the places I go have any info on it, and I know i sent it (even endure Tim's implications that I was lying). Told Tim i'd fix him up in 2 days if I can't track down the chip, finally the first place i always go to for shipping calls me back and tells me they have a package for me that was returned, after floating around for 3 weeks and postcards left for the recipient. After 3 calls to them, they couldn't find a speck of info on it, yet it turns back up at their place. I had to go and send it right back that same day. If i had a tracking number, shit could have been avoided. Course the only receipt and such that I can't find is the one that has problems.
My situation is difficult. I have calibrations that have lots of hours into them, that have worked on many trucks, but are NOT simple plug and play parts. I don't like dealing with the sales & shipping, so I usually have McCoy or Mike do that stuff.
I'd like to have a product only sold to the diehard enthusiasts, ones on the board, and are up to date on the current syty stuff, use scan tools etc etc; but supporting those people, while still handling sales & phone calls drives me nuts. If it was my full time job...no problem, but it's not. So having Jerry & Mike handle sales has the problem of them not knowing the chip cal stuff as well as I do. I swear, 90% of the problems we see are due to uninformed buyers. This isn't an excuse or a scapegoat for chip problems; we'll see issues resolved after the underlying problem is fixed. Ask Mike or Jerry about this. So usually what happens is someone has a problem, if it's technical, it gets funnelled thru them to me. By the time i've talked to them, it may have existed for a few weeks. One guy was using peak n hold 50# injectors. Another had the wrong map sensor. Another was having detonation & lean fueling issues - he had a stock thermostat, some goofy cam and weird plugs in the truck.
Don't take my response as being pissed at you or Tim, more that I frickin' CARE about the trucks & their owners and will work with someone. Tim called me up already pissed and pretty much telling me the chip was to blame, with a really closed mind and poor attitude (I've been at that end of the stick, and I know the feeling). I want to help, went out of my way burning a memcal for him to test, and then he already has it sold before he can try that chip. So he really didn't try the biggest thing I wanted him to try (the reprogrammed memcal). What's he going to do now? FAST for $2100? custom chips that may cause him more frustration, and cost him lots more money? I'm not offended if someone decides to go those directions at all, but what if the chip he has would work *great* if the problem is fixed... isn't that little troubleshooting worthwhile?
damn that rant was too long... i need to burn my truck and my pc, and anything syty related....
Nothing on these trucks is plug n play. Every truck is different. Your expectations might be too lofty methinks. I know of some trucks that run best on stock chip, some that run best on ATR, some that run best on mine. I've seen Ty's that run 13s on 100k miles, some that run 15s. The same calibrations might not work across the board. Even now we have found that some trucks came with L35 heads on them from the factory. Think about how different their fueling & timing needs are...
I dont know about bending any which way, but there were instances where you said you had shipped something when you really hadn't, and I wasn't talking about Tims problems alone, and the only reason he ended up having to sell the whole setup was because even with everything that was "fixed" and "worked on your truck", it never ran like it should in his, but it did with other chips, so where does that point?, so why should he keep something that doesnt work?
Tim never even tried the memcal I sent back, to see if his problems were hardware or calibration or something else. Tim had no clue about any of the chip stuff, any of the programs & data I have up on my page, nor internet access period. Kinda hard to deal with, he has no resources, seemingly limited syty experience, and was already pissed at me. A real joy to work with and help diagnose problems with. I question him about installation, and he comes back with 'i'm a technician" blah blah blah.
I'm not sure what you are referring to with the shipping thing. I never make promises about shipping, I have never lied about it. I am busy and have too many things going to tell someone that something will be sent out next day or whatever. You don't see me post excuses that I was out of town, or my email was down, or my phones are down. Tim's chip - was MIA for a few weeks after I shipped it. I asked you about it on the board since I never heard back from him. He ends up calling a bit later to finally tell me he still hasn't received it. I lost my shipping info on it, and call around. None of the places I go have any info on it, and I know i sent it (even endure Tim's implications that I was lying). Told Tim i'd fix him up in 2 days if I can't track down the chip, finally the first place i always go to for shipping calls me back and tells me they have a package for me that was returned, after floating around for 3 weeks and postcards left for the recipient. After 3 calls to them, they couldn't find a speck of info on it, yet it turns back up at their place. I had to go and send it right back that same day. If i had a tracking number, shit could have been avoided. Course the only receipt and such that I can't find is the one that has problems.
My situation is difficult. I have calibrations that have lots of hours into them, that have worked on many trucks, but are NOT simple plug and play parts. I don't like dealing with the sales & shipping, so I usually have McCoy or Mike do that stuff.
I'd like to have a product only sold to the diehard enthusiasts, ones on the board, and are up to date on the current syty stuff, use scan tools etc etc; but supporting those people, while still handling sales & phone calls drives me nuts. If it was my full time job...no problem, but it's not. So having Jerry & Mike handle sales has the problem of them not knowing the chip cal stuff as well as I do. I swear, 90% of the problems we see are due to uninformed buyers. This isn't an excuse or a scapegoat for chip problems; we'll see issues resolved after the underlying problem is fixed. Ask Mike or Jerry about this. So usually what happens is someone has a problem, if it's technical, it gets funnelled thru them to me. By the time i've talked to them, it may have existed for a few weeks. One guy was using peak n hold 50# injectors. Another had the wrong map sensor. Another was having detonation & lean fueling issues - he had a stock thermostat, some goofy cam and weird plugs in the truck.
Don't take my response as being pissed at you or Tim, more that I frickin' CARE about the trucks & their owners and will work with someone. Tim called me up already pissed and pretty much telling me the chip was to blame, with a really closed mind and poor attitude (I've been at that end of the stick, and I know the feeling). I want to help, went out of my way burning a memcal for him to test, and then he already has it sold before he can try that chip. So he really didn't try the biggest thing I wanted him to try (the reprogrammed memcal). What's he going to do now? FAST for $2100? custom chips that may cause him more frustration, and cost him lots more money? I'm not offended if someone decides to go those directions at all, but what if the chip he has would work *great* if the problem is fixed... isn't that little troubleshooting worthwhile?
damn that rant was too long... i need to burn my truck and my pc, and anything syty related....
Captain Morgan
Moderated User
Brain, of all that i read from that novel, i agree with you. I personally dont have a problem with you and would like to keep it that way, or at least of the board . But i wont take it personally.
Im sure as a business man you take it as shit happens, but as for me, running a club with 53 of these guys telling me the highs and lows of everything, i hear about it, ya know.
im only gonna comment on the stuff that has to do with me, i know these trucks arent plug and play, and like i said, i probably didnt give it a chance, that just me, im not trying to bitch about, but just stateing. also, like you said about the "die hards", i myself love just driving my truck, and as everyone knows, im not looking for anything more than mid/low 12's (yeah yeah, i know ill want to go faster, my answer to that is I will buy another truck, but this one is going 12's), but for me, although the Ultimate is a safer, better solution, its just not my time.
ok, im done, carry on.
. But i wont take it personally.Im sure as a business man you take it as shit happens, but as for me, running a club with 53 of these guys telling me the highs and lows of everything, i hear about it, ya know.
im only gonna comment on the stuff that has to do with me, i know these trucks arent plug and play, and like i said, i probably didnt give it a chance, that just me, im not trying to bitch about, but just stateing. also, like you said about the "die hards", i myself love just driving my truck, and as everyone knows, im not looking for anything more than mid/low 12's (yeah yeah, i know ill want to go faster, my answer to that is I will buy another truck, but this one is going 12's), but for me, although the Ultimate is a safer, better solution, its just not my time.
ok, im done, carry on.
JSM
Active member
I agree with green here, I have similar problems with motor mounts.
I have seriously thought about 2 pricing levels.
lower price, (don't call, I won't stand behind nothing, call gm to complain every truck is different, every mechanic is different)
double price (i will help you out)
I find it very difficult for somebody to justify a piece does not work, when history has shown it work in MANY trucks (30+). Yes myself and green will help when issues come out, but the owner, installer has to help themselves first (not get mad, upset, start blaming, etc.).
I have seriously thought about 2 pricing levels.
lower price, (don't call, I won't stand behind nothing, call gm to complain every truck is different, every mechanic is different)
double price (i will help you out)
I find it very difficult for somebody to justify a piece does not work, when history has shown it work in MANY trucks (30+). Yes myself and green will help when issues come out, but the owner, installer has to help themselves first (not get mad, upset, start blaming, etc.).
Hey BG,
What about bringing back the old 2 bar STG programs. Sell them to people who don't know what they are doing and don't want to put any effort into learning/understanding.
Like NJTy180 for instance. He tried the ultimate, didn't like it and is a much better candidate for a pitbull or something (if he even wants another chip) because he doesn't want to put the time into diagnosing problems/issues with his truck or possible chip/hardware problems. The old 2 bar programs in an ultimate box would give him the added safety features along with better performance than the pitbull. I don't recall the older 2 bar stuff that Todd developed having as great a sensitivity to the variations in trucks as the 3 bar setup's have.
Maybe that creates too much work for you, I dunno. Maybe my recollection of the old 2 bar programs isn't accurate. But I thought I'd throw the idear out there anyways since I'm bored.
What about bringing back the old 2 bar STG programs. Sell them to people who don't know what they are doing and don't want to put any effort into learning/understanding.
Like NJTy180 for instance. He tried the ultimate, didn't like it and is a much better candidate for a pitbull or something (if he even wants another chip) because he doesn't want to put the time into diagnosing problems/issues with his truck or possible chip/hardware problems. The old 2 bar programs in an ultimate box would give him the added safety features along with better performance than the pitbull. I don't recall the older 2 bar stuff that Todd developed having as great a sensitivity to the variations in trucks as the 3 bar setup's have.
Maybe that creates too much work for you, I dunno. Maybe my recollection of the old 2 bar programs isn't accurate. But I thought I'd throw the idear out there anyways since I'm bored.
The trucks are just finicky beasts, I can understand anyone's frustration with any work done on them, especially a chip. I've seen too many things different truck to truck. Look at a couple DM runs... one will run at 160, one runs at 190, one has 14 volts at WOT, another has 11.5. I don't care what the build is, what computer, what turbo... they can be fucking whores.
Supporting the stuff is just becoming too much of a hassle. The low boost thread in the other forum is another example.. complaining about the low boost issues from cal - with other chips they'd be complaining of boost spikes & creep. The one guy didn't even mention in the thread that he has a cam, rebuilt motor & a larger turbo... really screws things up, but I'm trying my best to offer suggestions.
I dunno, I have the enthusiasm to do a lot, just no time. I may just drop this whole project and concentrate on my jeep and my own sy...
Supporting the stuff is just becoming too much of a hassle. The low boost thread in the other forum is another example.. complaining about the low boost issues from cal - with other chips they'd be complaining of boost spikes & creep. The one guy didn't even mention in the thread that he has a cam, rebuilt motor & a larger turbo... really screws things up, but I'm trying my best to offer suggestions.
I dunno, I have the enthusiasm to do a lot, just no time. I may just drop this whole project and concentrate on my jeep and my own sy...
Rick Krupa
New member
It all comes with the Biz. The good and bad and highs and lows. Some people think it's easy to come out with a unique product/item or even start a GP (group purchase). The majorty of these same people will never do them again but then the ones who really get into this stuff hang in their and take the bad with the good. :agrue:
I'm one of the guys in the other thread. I have seen NO support on my particular issue from anyone other than, did you check this, replace that etc. I emailed the retailer I bought it from four days ago and have not heard a word back from him. I would love for someone to tell me what the problem is. I'm not a parts replacer. I diagnose and repair what is necessary. Been doing that for 35 years. I have the equipment AND the knowledge to do so. But I spent a ton of money replacing stuff that looked and tested good to try to resolve the tip stumble, boost surges and low boost problem when I have the chip installed. This thing starts to open the wastegate to early. Popping it open when there is 6lbs and a target of 15 is not right. Plan9, this threads originator, has a BOV. Is he going to see a boost problem? I don't think so. I spent a lot of time reading about the Ultimate before I bought it. I would love it if it worked properly. But this one doesn't. I wouldn't be surprised if it worked right on another vehicle, however. I designed and marketed a performance computer for the class 8 diesel truck engine. It has similar issues sometimes. Put it on another truck and it works great. Why? Who knows. It's electronics. I want another chip or my money back. I don't think that is to much to ask. I have done the same for my customers with no hard feelings.
Sorry I haven't kept up on that thread, but give me a break. Did I ever guarantee anything to you? I was in that thread trying to give you some support. Excuse me if I have to ask some history of parts. Let's list the facts
1-you are having problems
2-many don't
3-the trucks are 10 years old
4-almost 90 % of people I talk to about issues (whether chip related or not) forget to mention crucial details
It seems the first thing to do is establish what has been changed, what the status is. You don't go blaming the calibration if it works elsewhere, and mechanical issues may be the cause.
This thing starts to open the wastegate to early. Popping it open when there is 6lbs and a target of 15 is not right.
For other trucks, that is right, as the turbo is too small and spool isn't typically a problem. Open it too late and the majority of trucks will overboost and spike. You want rock solid control with the stock turbo, on the stock truck... and that calibration will be the same for every truck, no matter the condition or state of tune... sorry, ain't gonna happen. Dig does custom calibrations, boost gets under control, but as soon as you change the exhaust, the fueling, the parts, the weather... throw the boost control out the window. This isn't saying anything about Dig, this is just saying that you can spend tons of time on the cal, and still have issues. You want results comparable to a diesel computer upgrade? sorry, ain't gonna happen.
I can't offer a refund; go sell it in the classifieds if you are determined to get rid of it.
1-you are having problems
2-many don't
3-the trucks are 10 years old
4-almost 90 % of people I talk to about issues (whether chip related or not) forget to mention crucial details
It seems the first thing to do is establish what has been changed, what the status is. You don't go blaming the calibration if it works elsewhere, and mechanical issues may be the cause.
This thing starts to open the wastegate to early. Popping it open when there is 6lbs and a target of 15 is not right.
For other trucks, that is right, as the turbo is too small and spool isn't typically a problem. Open it too late and the majority of trucks will overboost and spike. You want rock solid control with the stock turbo, on the stock truck... and that calibration will be the same for every truck, no matter the condition or state of tune... sorry, ain't gonna happen. Dig does custom calibrations, boost gets under control, but as soon as you change the exhaust, the fueling, the parts, the weather... throw the boost control out the window. This isn't saying anything about Dig, this is just saying that you can spend tons of time on the cal, and still have issues. You want results comparable to a diesel computer upgrade? sorry, ain't gonna happen.
I can't offer a refund; go sell it in the classifieds if you are determined to get rid of it.
Wow! Who pissed in your Wheaties this morning :evil: Did I say ANYTHING bad about YOU????? As far as the questions you asked in the other thread I answered them all. Do you need to know I replaced the fuel pump, fuel tank, sender, O2 sensor, boost controller, plugs, wires, cap and rotor etc. etc. etc.
All products have problems. Unless you are the ONLY one in the world that is perfect. Excuse the fuck outa me :fist:
EDIT: This post got chopped somehow after I sent it and a lot of what I said is now gone. Why? Who knows? Maybe I hit a wrong key typing it up.
In any case, I'm not typing it all back up again. I think I made my point. BG, you need to take a pill. I never told YOU I want my money back. I didn't give it to you in the first place. One thing though, if the factory chip opens the gate properly and does not surge and overboost, how come the Ultimate has to function in a different manner? I had surge problems when I first bought this truck and straightened it out by playing with the gate adj. Now, with the stock chip, the boost comes up like it should and it's characteristics are liveable. Throw in the Ultimate and that goes out the window.
As far as selling this chip in this forum, ya right. Who is going to buy it knowing it might have a problem. I suggest you learn how to properly deal with your clientele or get out of the business.
Captain Morgan
Moderated User
CLONE said:
where the fuck did I ever say I didnt put time into diagnosing problems with my truck? what the fuck do I have datamaster and diacom for? what the fuck did I just spend $2000 on a new laptop for? solitare? I dont fuckin think so, next time dont put words in my mouth! I did diagnose the problem with the Ultimate, it WAS the Ultimate that was the problem, they all went away when the stock chip went back in.
I know my truck runs quite well with a Pitbull, so I actually have 2 of them now, of which one will go in it as soon as my tranny is done, and will hopefully improve my ETs down past 13.7 I ran 100% stock w/o an intercooler, and the 14.1 I ran with the Ultimate with my intercooler pump functioning.