'Ultimate' fun

[ParTyBoy]

All you people jumping on the :bandwagon: need to chill... Yes you may have problems... yes your truck may not be running well.. but most of you seem to forget or fail to understand that chipping is not an exact science..
So many variables can effect another things with just the slightest bit of difference.. whether it be electrical , vacuum based, mods, exhaust flow...

Problem is unless you can effectively understand every component on your truck then really all you're doing is hoping everything will work effectively for desired results when you modify or change variables... Anyone ever hear of the scientific method? When something does not work out you should consider what you've done to your truck, then diagnose, examine those results, then effectively hypothesize again... Green is doing a service to the community by offering his knowledge for sale in the form of a product.. If something doesn't necessarily function correctly then check your truck first, then examine the hardware/software components of the chip... People.. please remember that it's better to ask questions first then to flame away... Otherwise.. Speedpro's always $1500 away if you want it... :wink:

 

[smeagol]

It's too frustrating to talk to people having problems, especially if they won't listen, don't ask, or won't help themselves.

Morgan - which version of Ultimate did you have? do you know? Big difference in performance between the versions. I have 7 updates out, and I was working on a new one, but I'm scratching that idea.

Comparing your problems to the stock chip isn't valid in most respects. My programs have different fueling, timing, knock retard. The fuel curve is different and requires different fuel pressure. Problems will be more apparent with my chip, and many times you will expose problems putting the chip in. Aftermarket 2 bar chips respond to wastegate & fuel pressure changes much differently than mine, I could go into details, but it'd be wasted.

Have fun with the ATR & KB stuff, I'm done. It was a good experiment while it lasted, apparently it failed.

 

[LuvBoost]

... People.. please remember that it's better to ask questions first then to flame away... Otherwise.. Speedpro's always $1500 away if you want it...

I didn't flame anyone till I was flamed myself. I asked questions. They were unanswered. I asked BG, in the other thread, if he had made any recent changes to the code that might have something to do with this. I got no reply. I asked Mike from AR in private e-mail what to do because I didn't want this on the board. I got no response. If he is out of town or otherwise not able to read his mail I apologize for mentioning this fact.

I'm not a flamer. I've been on boards for years and NEVER once said the F word till today. On top of that I'm having a bad day myself. Took the Z back to the body shop this morning for the second time to get the door fixed right. See http://www.syty.net/phpBB2/viewtopic.php?t=17127&highlight= for the details. Some bonehead gouged up the front bumper while it was in their parking lot this morning and I know they are going to say it didn't happen there...

 

[LuvBoost]

Oh, on the SpeedPro thing, to bad I can't put the one in the Z on a slide tray like my old tape deck and switch it from car to car! :lol:

 

[ParTyBoy]

... People.. please remember that it's better to ask questions first then to flame away... Otherwise.. Speedpro's always $1500 away if you want it...

I didn't flame anyone till I was flamed myself. I asked questions. They were unanswered. I asked BG, in the other thread, if he had made any recent changes to the code that might have something to do with this. I got no reply. I asked Mike from AR in private e-mail what to do because I didn't want this on the board. I got no response. If he is out of town or otherwise not able to read his mail I apologize for mentioning this fact.

I'm not a flamer. I've been on boards for years and NEVER once said the F word till today. On top of that I'm having a bad day myself. Took the Z back to the body shop this morning for the second time to get the door fixed right. See http://www.syty.net/phpBB2/viewtopic.php?t=17127&highlight= for the details. Some bonehead gouged up the front bumper while it was in their parking lot this morning and I know they are going to say it didn't happen there...

Funny... both you and green seeing eye to eye .. only from different perspectives... Think about it from this perspective... Mike's out of town. (which he is, and left a post on the BB about it) ... you need answers and you need them now.. I can understand what it's like to be in a situation that needs immediate fixing, but also consider this.. Chipping is not Brian's primary source of income nor is this his only part of his life.. It's his hobby.. One that he chooses to share with everyone else in the community.
Add to that every other individual who has complications with their trucks demanding immediate attention and you have a pretty full day on your hands.. Can you see where I'm going with this??

Example: As a user/student/customer you pay and reap the rewards.. As a Service provider/teacher/vendor,etc you offer a product or service however, with that offering also comes the onslaught of technical support which a lot of times can be overwhelming, especially when people don't fully understand how Product A modifies B & C.. Thing is after dealing with so many people with no troubleshooting expertise of effort to fix things it is VERY easy to become burnt out ...

My mother's a teacher and I used to see this every day.. You've got 1 person teaching 150 students, each of which have 2 parents who never see what is taking place inside the classroom, yet when something goes wrong or they expect to see immediate attention/response to their questions/needs when little johnny got a 60% grade on his test.. only thing is johnny cut class, missed the lessons, then took the test.. Mulitply this by 15 or 25 people a day on TOP of trying to teach.. and your free time disappears...

Now think about your response... Mike is out of town.. Green might be busy or have other priorities and didn't respond.. Could you envision yourself in someone else's shoes.. Yeah you didn't get an immediate response however, when you did it might not have been the one you wanted.. I can understand that.. but unless you understand who Green is .. and why he's a little cranky then you are shooting directly from the hip.. Politely ask your questions and give him some time to respond.. Don't get an answer in a week? Then follow up and be polite again... Still no response? then revert to being polite and asking again.. 4th time is when you might demand a little attention...

Point is ... give things some time.. Try and be polite.. and put yourself in someone elses shoes before you start trying to form a lynch mob...

fin.. :lol:

 

[Jimmy]

Well shit,I used the 50# "heads and cam" chip,and I got stock heads.But guess what,the mofo works like a charm and I got no complaints.Thanks BG,even if the generic thang doesn't work for everyone.

 

[LuvBoost]

Point is ... give things some time.. Try and be polite.. and put yourself in someone elses shoes before you start trying to form a lynch mob...

I see your point 100%. Yes, I know BG does this as a hobby. I also know he is getting paid to do it. It's the perfect "job" so to speak. Now, if I was the only one having a boost problem I never would have mentioned it here. I would be convinced it was my truck. But I'm not alone and we all asked questions that were unanswered.

With that said, I'm short fused when it comes to customer support. I expected to be treated like I treat my customers. I spend 8-10 hours a day on the phone selling, diagnosing, explaining troubleshooting procedures etc. Customers get to me too. It's a tough job.

I know how BG feels 'cause I've been there. Many a night I came home and :drinking:

 

[ed hess]

hey you think you got it tough? Bet you wouldnt want to trade trucks with me right now.
Then again I realize my problem might be self imposed. So what am i gonna do bitch at myself. Hey shit happens. Deal with it, throw money at it, give up and sellit, gotta learn to deal with this stuff, I do expect to find my problem eventually. maybe its an age patience kinda thing. Gotta learn to keep it all in perspective.

I deal in customer service all day. It can get old. Ya know how i deal with complaints. I get real quiet and listen carefully. Then i ask questions.
If they constantly bitch at me when im trying to help em out.... well lets just say i probably ask 3 or 4 to get the bleep outta here per year.
ed

 

[2cold]

I'm not a parts replacer. ........ But I spent a ton of money replacing stuff

I diagnose and repair what is necessary. Been doing that for 35 years. I have the equipment AND the knowledge to do so.

:lol: :lol: So what's the problem ace? Sounds like you shouldn't even need help getting your truck to run. :lol:

 

[LuvBoost]

I don't need help ACE. I took the chip out and it runs perfect. If you're so smart, fix it for me...

 

[ed hess]

ooopps wrong topic
ed

 

[ParTyBoy]

Point is ... give things some time.. Try and be polite.. and put yourself in someone elses shoes before you start trying to form a lynch mob...

With that said, I'm short fused when it comes to customer support. I expected to be treated like I treat my customers. I spend 8-10 hours a day on the phone selling, diagnosing, explaining troubleshooting procedures etc. Customers get to me too. It's a tough job.

I know how BG feels 'cause I've been there. Many a night I came home and :drinking:

Let me ask you this though... When you leave your job do you take it home with you.. what I mean is do you have to deal with customers calling your house at weirds times of the night or emailing you... Not saying that you don't work hard or understand... just saying that when you do something like this people are contacting you 24/7

 

[2cold]

If you're so smart, fix it for me...

OK, got $$$$?

 

[QUIKSUV]

Lots of love in here....

I listed my mods to Mike at AR before I bought the chip. I did not hide the fact that I had a cam, turbo, pistons, etc on my truck. The reason was to ask if it will work with those mods. The answer was not "no" but maybe it will work. So I tried it and it does not work for me. That is fine too. I do expect to return a product that does not work for me that I was perfectly honest about in the first place. I think where people get bent is that the chip cost $395 and they expect it to work for that kind of cash. If it is so individual to the truck or mods done then maybe it should not be sold to the public? Obviously BG has a job and does not need the additional income (I think?). One way to lower the frustration level and just deal with a few people that you can develop some trust with. It just sounds like a product that is not production ready or can never be.

I am OK with that. I will just ask Mike at AR for my cash and move on. No hard feelings.

 

[ParTyBoy]

Lots of love in here....

I listed my mods to Mike at AR before I bought the chip. I did not hide the fact that I had a cam, turbo, pistons, etc on my truck. The reason was to ask if it will work with those mods. The answer was not "no" but maybe it will work. So I tried it and it does not work for me. That is fine too. I do expect to return a product that does not work for me that I was perfectly honest about in the first place. I think where people get bent is that the chip cost $395 and they expect it to work for that kind of cash. If it is so individual to the truck or mods done then maybe it should not be sold to the public? Obviously BG has a job and does not need the additional income (I think?). One way to lower the frustration level and just deal with a few people that you can develop some trust with. It just sounds like a product that is not production ready or can never be.

I am OK with that. I will just ask Mike at AR for my cash and move on. No hard feelings.

It's ready for the most part if you stick to a certain mods list that the chip has been tuned for. If the truck is not in 100% operating condition and/or you modify your truck in some other way other than following what the chip was tuned for then you chance having unpredicatable or unpleasurable outcome..

 

[QUIKSUV]

OK, so what is the mods list? (No need to list them here). The point is that if this product needs a stock or almost stock truck then please list them on the chitown web site with the rest of the info. If you are not specific then people will try it anyway. That's how we are when we think some product will make us go faster. Persons selling the chip should ask the right questions before selling. Pain in the ass, yes. But worth it for both parties involved. If the buyer misrepresents himself then he did a disservice to all involved.

I am glad that BG got in there and figured the 3-bar stuff out. Just maybe the vendors should be more picky as to who gets it. That would cut down on all the bullshit tech support.

Just my opinion. You don't have to agree.

 

[E-Rue]

I don't need help ACE. I took the chip out and it runs perfect. If you're so smart, fix it for me...

thats cool, just pull it out and send it back to be repaired.

ive had a bad ultimate chip, and ive had a bad stock chip. no big deal just get new ones.

im running the 50lb stuff and im really happy with it. it does work, i think you just have a bum chip. ive got a few small issues with my heads and cam chip that have already been fixed in the stocker 50lb update. hopefully those changes will filter down to the heads and cam chip as well. its all small stuff that brain spends a lot of time working on, so i dont bother him, i just hang out and enjoy how well it already works, and anticipate the next update. as far as the calibration being out of wack....... unless your build is really out of wack, the chip should work fine.

e

 

[ParTyBoy]

OK, so what is the mods list? (No need to list them here). The point is that if this product needs a stock or almost stock truck then please list them on the chitown web site with the rest of the info. If you are not specific then people will try it anyway. That's how we are when we think some product will make us go faster. Persons selling the chip should ask the right questions before selling. Pain in the ass, yes. But worth it for both parties involved. If the buyer misrepresents himself then he did a disservice to all involved.

I am glad that BG got in there and figured the 3-bar stuff out. Just maybe the vendors should be more picky as to who gets it. That would cut down on all the bullshit tech support.

Just my opinion. You don't have to agree.

Ultimate was designed on and for a stock truck.... Add anything else to the mix and yes you will have potentially undesired results... and yes there is info... you just need to search the archives and read chitownsyty.com .. 50# heads cam is still developing... but again you need to stay to a certain list of modified components to make things work correctly.. Of course when you get to this stage things almost become custom burned.. like waller, or dig...

I agree that only people with access to a scan tool, patience and a general understanding of engine mechanics should have access to this chip... Unfortunately, the person selling it to you doesn't always ask these sorts of things because they want to make a sale and usually you can't always gauge a person technical expertise in a 5 minute telephone order... So what happens? People buy used ultimates in the classifieds and get mad when they don't work right.. or someone orders a chip from AR auto or Jerry when they place a parts order... Is it their fault you placed an order without doing some research?? no... It would be nice for someone to offer the extra info however, time constraints don't always allow for someone to start probing your brain to find out if you know what you're doing or not... Problem is within the past two years syty.net has seen an onslaught of Noob owners as a direct result of people selling their 9-12 year old aging trucks; many not in 100% operating condition.. Most of these Noob owners are reaping the rewards of years of hard effort by most of the old list members who spent time taking the first steps and figuring stuff out through trial & error.. So in a sense most of the new owners haven't had to read,research and test things out for years; in turn the new owners are just throwing things on their truck expecting results w/out even a basic understanding of what things do... This is not brian's fault unless it's a hardware problem... Most of you new people need to take a step back and learn about what came stock & what you have before you decide to throw money at your SyTy...

 

[LuvBoost]

Let me ask you this though... When you leave your job do you take it home with you.. what I mean is do you have to deal with customers calling your house at weirds times of the night or emailing you...

I appreciate you trying calming me down and explain things partyboy. I'll make two more comments and end this. It's gotten way off topic. As far as the above, yes I've had customers call me at all hours of the night and on weekends too. After it got old I changed my phone# and never gave it to another customer. I use to have my e-mail addy on the company web site till it got to much to handle for me. Then I pulled it. Two easy fixes to get rid of problems you may not have the time or patience for.

My opinion is that BG should not be involved with the customer. He doean't want to deal with sales so he should not have to deal with customer support. That should be handled by the sales staff. If the staff can't answer a tech question they should ontact BG and forward his coment back to the customer. That eliminates BG dealing with PITA people like me. All he has to do is discuss things with the retailer and hopefully they already have a good working relationship together.

Not saying that you don't work hard or understand... just saying that when you do something like this people are contacting you 24/7

Like I said, that's easily remedied. Anyway, I'll finish this discussion off list with Mike. I missed his post about being away. I don't have time to read all. I had taken today off and that gave me the time to pester you guys about this. I'm sure all will get handled appropriately. I apologize for ruffling feathers.

 

[QUIKSUV]

ParTyBoy,

All good points, just trying to get to the root of the problem. If the Ultimate info is on Chitownsyty then there needs to be more specifics in there to educate people. Lots of work but it will pay off in the long run for guys like Mike and BG. Most guys will not do the search and read up on every thing. I read quite alot and knew some guys were having problems and some guys had good results. I took a chance, didn't work, OK. Why are there all these used chips out there? Could be they don't work, are "bad" as in the E-Rue case or what ever. Seems you would want the chips back from dissatisfied customers to prevent a backlash of users who should not have the chip or if the chip is "bad". Try to keep some control instead of letting it out of control. Remember Pandora's box?